GP Survey 2023: We are very pleased to have been rated as second highest in Poole overall and thank all of our staff for their hard work and commitment https://www.dorsetecho.co.uk/news/23685141.dorsets-best-worst-gp-practices-rated-survey/
Our appointments system offers the following depending on which is most appropriate:
If you ask for a same day appointment, our highly trained reception team have been asked by the GPs to ask a series of questions over the telephone to ascertain the nature of the call, how soon the patient needs to be contacted & who is the most appropriate person for the patient to be directed towards. Every day, GP practices receive requests for help or advice through patients ringing or walking in.
Every day, GP practices receive requests for help or advice through patients ringing or walking in. For each patient request, the practice needs to decide:
The answers to these questions help the practice to help patients based on their needs. This process is called triage. Triaging is essential when you may be dealing with hundreds of patients a day, all with different needs, requests, and health backgrounds.
e-consult allows patients to safely contact their GP surgery without having to come into the practice. eConsult collects all the details your GP surgery needs to decide on the right care for you and you will receive a response by the end of the next working day.
e-consult is available from 24/7. If you urgently need medical advice please call the surgery on 01202670111 – DO NOT SUBMIT AN e-CONSULT.
There is now an enhanced access service for patients of Poole Town Surgery. These are additional GP, nurse practitioner and nursing appointments in the evenings and weekends. They are run from the 5 surgeries that make up Poole Central PCN. If you are given an appointment at one of these surgeries the receptionist will let you know the site and address.
PCNs are groups of GP practices working closely together, alongside other primary and community care staff and health and care organisations to provide integrated services to their local populations.
The practices involved in your Primary Care Network are:
Please be assured receptionist are bound by the same confidentiality code as the GP’s and our staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018. We would appreciate for you to give as much detail as you can to our reception team, but we also understand this is not always possible.